After spending $400 to have my resume rewritten in a way that reflected 'Every Resume Tells A Story: We Make Sure Yours is Worth Reading,' I received a generic cover letter and a reformatted resume. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.I received no writing services from Resume Writing Services.Prepared for and executed new menu implementations.Led and directed team members on effective methods, operations and procedures.Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Actively participated in ongoing customer service programs to build sales and rapport in the community.Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.Strategically developed effective marketing plans to increase sales and profits while managing costs.Correctly calculated inventory and ordered appropriate supplies.Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.Improved customer service ratings through the fine dining restaurant .Recruited and trained 50 of the guest service team.Specialty Restaurant Group/Monterey Hill Steakhouse – City, STATE , Coordinated with Sands Aviation agent to verify all VIP guests were placed on the correct outgoing flight.Maintained a friendly, positive attitude when dealing with distressed casino players.Relayed updates and information to passengers in a friendly and timely manner.Assign butlers to set up, deliver and refresh amenities in the suites for the daily arrivals.Assist in the service of the suites, Baccarat Salon and VIP Lounge.Attended to laundry, dry cleaning, ironing, mending and shoe polish in a timely manner.Updated team members about changes in hotel products, services, pricing and policies.Collaborated with maintenance and housekeeping to ensure all presidential, chairman and penthouse suites are satisfied with our five-star standards.Assign butlers to escorted guests to and from Sands Aviation air crafts, including transporting their luggage.Record all VIP guest data into guest profile.Recruited and trained new team members of the butler department.Accommodated guests’ requests by providing luClairery butler service during their entire stay.Greeted and welcomed all hotel guests with a smile.VIP / LuClairery Service Lead Butler, 11/2007 to Current I strive to have the guests leave with an extraordinary experience one where the location, the menu, and the crew are all part of a great flight and yacht. I am constantly looking at new recipes and restaurant menus to get ideas for flights and yacht. My food and beverage background and menu planning consist of American,steakhouse, Chinese and Japanese. I have organized and coordinated flights for various high profile guests with the utmost discretion and attention to detail from different destinations. I am eager to utilize my extensive experience with challenging international and domestic flights and my exceptional customer service skills in corporate aviation. Proactive in serving and accommodating all VIP guests experiencing what the 5 star 5 diamond hotel has to offer. Successful at cutting costs without impacting quality of service and guest satisfaction. Enthusiastic about delivering superior service to every guest. I am offering more than 20 years in the hospitality industry, as well as in-depth knowledge of hotel casino VIP service. Courteous service professional with a strong dedication to exceeding expectations. Possessing comprehensive background in fine dining and hospitality desires a role at Venetian Palazzo hotel.
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